cAdmin has different staff roles, so our administrators do not have permissions commensurate with their responsibilities. Every user cannot have the permission to create and configure a meeting from end-to-end or access every meeting created for CTI clients. Only those client staff directly involved should be exposed to that data– even on a read-only basis since the data is confidential. Considering these factors, we have developed a new role expressly created for our AV partners. The A/V Operation roles will only have access to those menu items within cAdmin related to their job functions.
The difference between the two roles is regarding experience level, with an A/V Operation Administrator having more control over the meeting, while A/V Operation Standard is reserved for basic level operations.
The new A/V Operation roles are assigned in Settings > Staff Accounts > Edit/Add Staff Member. Menu Template choices are as follows:
Standard (default): The current administrative dashboards available to the staff member are the default.
1. A/V Operation Standard: The dashboards for this role will be restricted to the following:
– People
– Sessions
– Presentations
– Monitoring Tool
– Campaigns
– On-site
– Reports
– Analytics
2. A/V Operations Administrator: The dashboards for this roles will be restricted to the following:
– People
– Sessions
– Presentations
– Monitoring Tool
– Campaigns
– Onsite
– Reports
– Analytics
– Settings
– Configuration
– Operations
