The purpose of this Virtual Meeting Service Level Agreement (“SLA”) is to provide a statement of Licensor’s commitment to Availability of the Application Services (as defined in the License Agreement) made available to Licensee as further described in the Statement of Work (Exhibit D) for Virtual Meetings; provide an economic remedy should the Availability of the Application Services fall below the commitment level; and outline policies and procedures the Licensor uses to manage and maintain the Application Services and any related staff support services.