The purpose of these Service Level Agreements (“SLA”) is to provide a statement of Licensor’s commitment to Availability of the Application Services (as defined in the License Agreement) made available to Licensee as further described in the Statement of Work (Exhibit D); provide an economic remedy should the Availability of the Application Services fall below the commitment level; and outline policies and procedures the Licensor uses to manage and maintain the Application Services and any related staff support services.