Audience: CTI and client internal IT teams
Configured by: CTI and client internal IT teams
Overview
To prevent spam and verify sender identity, Google and Microsoft updated their email security policies in 2024. These policies require email authentication to ensure that messages are delivered to the correct recipients and avoid being flagged as spam. This verification process affects any email sent by CTI.
As part of this process, IT teams should verify the DKIM and DMARC configurations for each association URL (e.g., yourdomain.com) before each event setup.
When/How to Verify
This verification should be performed at the start of each meeting creation. Each organization only needs to check its own domain, such as yourdomain.com
Download Instructions: Please refer to the document below for detailed steps on verifying DKIM and DMARC configurations.
For questions or assistance, please contact your IT support team.